Terms and Conditions

At Core Club, we strive to provide a seamless and professional experience for all our clients. Please review our policies to ensure the best experience for everyone.

Cancellation Policy:

Cancellations made 12 hours or more before the scheduled class time will receive a Class credit toward a future class.

Cancellations made less than 12 hours prior to the class time will not be eligible for a refund or credit.

Memberships & Class Blocks – Refunds and Renewals:

All memberships and class blocks purchased with The Core Club are non-refundable and non-transferable once payment has been taken.

Our memberships are automatically recurring and will renew at the end of each billing period unless cancelled before the next scheduled payment. It is the member’s responsibility to manage their membership and ensure that any cancellation is completed before the renewal date. Once a renewal payment has been processed, we are unable to issue a refund for that payment.

Class blocks are also non-refundable once purchased, including any unused or expired credits.

We understand that unexpected circumstances and emergencies can arise, and we will always do our best to support our members wherever reasonably possible. However, any assistance offered in exceptional circumstances is at the discretion of The Core Club and does not alter our standard non-refundable policy.

Arrival Policy:

We kindly ask clients to arrive 5–10 minutes before the class start time to ensure a smooth and relaxed start for everyone.

Thank you for your understanding and cooperation. If you have any questions or concerns, please don’t hesitate to contact us at info@coreclubpilates.co.uk